Some contents need more than a standard booking
These categories are commonly prohibited, restricted or subject to prior clearance. Acceptance depends on the exact product, route, mode and supporting information.
What to declare before TCSL checks the route
Do not rely on a broad label such as electronics, food or samples. Give enough information for the product and its transport characteristics to be understood.
- ✓ The exact product name, intended use and whether it is new, used, personal or commercial.
- ✓ Ingredients, material composition or a product data sheet when the contents could be regulated.
- ✓ Battery type and whether a battery is loose, packed with equipment or installed in equipment.
- ✓ Quantity, declared value, country of origin and the reason for sending the goods.
- ✓ Required storage, orientation, temperature or other handling conditions.
- ✓ Any available prescription, permit, test report, safety data or product approval relevant to the item.
Frequently asked questions
Important: this page is general guidance
This page is not legal, customs or regulatory advice and cannot determine acceptance from a category name alone. Do not purchase freight, seal the package or arrange collection until TCSL has reviewed the exact contents and confirmed the booking requirements.
Does restricted mean the item can never be shipped?
No. A restricted item may be accepted only on certain services or after prior carrier, airline, vessel, customs or authority clearance. It may require specific documents, packaging, labels or an approved shipper and handling process.
Can an everyday consumer product still be restricted?
Yes. Perfumes, aerosols, power banks, devices with batteries, cosmetics, food, medicines, adhesives and cleaning products can have transport or destination controls even when they are sold routinely.
What happens if contents are not declared accurately?
The shipment may be refused, returned, held, inspected or otherwise acted on by a carrier or authority. Accurate disclosure is necessary so TCSL can assess the route and request the right supporting information before hand-off.
Route-specific confirmation: Rules vary by carrier, destination country and commodity. TCSL confirms the applicable requirements for each booking after reviewing the exact product; when specialist regulatory advice is needed, you should consult the relevant authority or qualified adviser.
Check the item before you pack it
Send the exact product details, quantity, value, route and any available supporting documents for an initial booking review.